Frequently Asked Questions

General Air Hotel Packages Cruises Cars

Global Travel's agents stand ready to assist you with any concerns. Our normal business hours are Monday - Friday:

Many questions are answered in our "Frequently Asked Questions" links below. If your question isn't included on this list, we have provided a support e-mail form. All e-mails will receive a response from our customer service team, within 24 hours. You may also call our Customer Service center at 1-800-261-9701 for assistance.

General

• How do I change or create a new password?
  • Answer: Enter your ResMax^TM site then click on "My Profile" located at the top right of your screen in the blue bar. When the profile screen appears enter your User ID and password then click on login. When the user information appears select the "change password" option.

• What Credit Cards do you accept?
  • Answer: Airlines accept most major credit cards. Cruise lines & Tour Operators accept Visa, MasterCard, American Express some accept Discover and Diners Club.

• How can I change my Traveler Profile stored with GTI?
  • Answer: Enter your ResMax^TM site then click on "My Profile" located at the top right of your screen in the blue bar. When the user information appears select the items you would like to change or update.

• What is an acceptable government-issued photo ID?
  • Answer: A valid driver license, valid passport etc.

• What is a change fee?
  • Answer: This is a variable fee that Airlines, Cruise & Tour Operators charge for making an alteration to a reservation.

• Is my information on www.globaltravel.com safe?
  • Answer: Yes. Global Travel International Security of Your Submissions and Transmissions GTI utilizes its best efforts to protect the security of any information submitted or transmitted by you to www.globaltravel.com, including, but not limited to, personally identifiable information. GTI has security measures in place to protect the loss, misuse and alteration of the information under our control. When you submit your order through GTI, we offer the use of a secure server. The secure socket layer technology (SSL) encrypts all information you input before it is sent to us.

• How can I view my reservations?
  • Answer: Enter your ResMax^TM site then click on "My Profile" located at the top right of your screen in the blue bar. When the user information appears click on View Itineraries located at the top of the screen. Once your itineraries are displayed select the itinerary you would like to view and click on View Itinerary located at the bottom of the screen. Another option available to you and your clients is the "Check Your Trip" section of this website, located on the home page under Customer Support. Follow the instructions provided to find your reservation.

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Air

• How do I change or cancel my airline ticket?
  • Answer: Please contact your airline directly to cancel an air reservation. To process a ticket exchange for a reservation made through GTI prior to May 3, 2007, please call (800) 641-2540. To process an exchange for a reservation made through GTI on or after May 3, 2007 for U.S. bookings, please call (877) 657-4874 or for Non-U.S. bookings, please call (800) 796-45630.

• Do I have a seat assignment?
  • Answer: Seats are assigned according to the preference you enter in your Traveler Profile. If you do not enter a preference window seats will automatically be assigned.

• What documents do I need to go through airport security?
  • Answer: Passengers must present a valid government issued photo ID, such as a driver's license or passport and an airline issued boarding pass for the current date to proceed through airport security to the gate. Passengers can obtain boarding passes from the airline's self-service ticket kiosk.

• How do I get a boarding pass for my flight?
  • Answer: Boarding passes can be obtained through some of the airlines websites. In addition they can be obtained at the airport during curbside check-in, during the self check in process, at the ticket counter or at the gate.

• What is an e-ticket?
  • Answer: Electronic ticketing is the time-saving, ticketless way to travel! An e-ticket, also known as electronic ticketing, allows your entire travel experience to be easy, safe and electronic. It is efficient by making it a snap for you to make changes and cancellations. Electronic tickets are electronic, which means no more paper tickets.

• I did not enter my frequent flyer information when I booked. How can I get credit for my trip on my frequent flyer account?
  • Answer: Please contact the airline directly or take care of it at the airport when you check-in for your flight.

• What should I know about checking baggage?
  • Answer: Please check with the airline for their specific baggage policy, including the number of bags you can check and weight and size limitations. Always be sure proper identification is on each piece of baggage. Put a tag on the outside of each piece of baggage with your name, home address, home phone number and work phone number. Airlines usually have identification tags available at curbside check-in and ticket counters. Put the same information inside each bag, along with a copy of your travel itinerary and an address and telephone number where you can be reached at your destination city.

• What information and documents are needed for international travel?
  • Answer:
    DOCUMENTATION
    Anytime you travel to a foreign country, you will need to prove your citizenship.
    
    CHECKING PASSPORT REQUIREMENTS
    If you are a U.S. Citizen, the requirements for obtaining a passport are outlined on the U.S. Department of State website. Also, make sure to acquaint yourself with the destination country's foreign-entry requirements at U.S. Department of State - Foreign Entry Requirements and U.S. Department of State - Passports. Some countries, for example, require that your U.S passport be valid for at least six (6) months or longer beyond the dates of your trip. If you are not a U.S. Citizen, find the requirements for the country to which you wish to travel at U.S. Department of State - Foreign Entry Requirements. See foreign entry requirements on home page.
    
    CHECKING VISA REQUIREMENTS
    Some countries require that you have a visa issued by the country you are going to visit. Visa requirements vary based on the country you are visiting, purpose of your visit and the length of stay. Contact the Visa and Consular Section of the Embassy you are visiting for visa and any other entry requirements. Find the requirements for the country to which you wish to travel at U.S. Department of State - Foreign Entry Requirements. See foreign entry requirements on home page. See foreign entry requirements on home page.
    
    
    CHECKING IMMUNIZATION REQUIREMENTS
    Click Here TRAVELING ABROAD WITH CHILDREN UNDER THE AGE OF 18
    In an effort to keep children safe while traveling internationally, many governments have instituted procedures at entry and exit points that require parents to show documentary evidence of their relationship to all accompanying minors (children under age 18). Additionally, many countries require that children under 18, when traveling without one or both parents/guardians, carry notarized permission from the parents or legal guardian not present for the child's travel.

• What is a bereavement or compassion fare, and can I book one via www.globaltravel.com?
  • Answer: These are special fares offered by the airlines for passengers having to travel due to a death or illness of a loved one. These airfares can be booked by contacting the airline direct.

• How early do I need to check-in for my flight?
  • Answer: The general rule is 2 hours prior to departure for Domestic flights and 3 hours prior to departure for International flights. However, travel during peak periods or inclement weather may require you to check-in earlier.

• How do I book a flight for an infant?
  • Answer: From the flight search screen select more search options, scroll down to number of travelers and you will see the infant options available.

• Can I get a refund on my ticket?
  • Answer: It depends on the fare you purchased. Please contact your airline directly and they can assist you.

• Can I get military rates through GTI?
  • Answer: Military rates can be booked by contacting your airline directly.

• Do I need to reconfirm my flights?
  • Answer: You should reconfirm you flights 72hrs prior to departure. In addition you should always reconfirm your flights on the day of departure in case of any delays or cancellations.

• When do airfare prices change?
  • Answer: Airfares change from moment to moment.

• Does GTI offer senior or child fares?
  • Answer: Most airlines no longer offer Senior or Children's fares for domestic travel. However if you are traveling to an international destination some airlines still offer children's rates. In order to obtain these rates go to more search options to enter your passenger types and ages if required.

• I found a ticket at a certain price, but when I tried to purchase it, the fare had changed. What happened?
  • Answer: Airfares change from moment to moment.

• Can I add a passenger to an existing reservation?
  • Answer: No you would have to book a new reservation for the additional passenger.

• Must the name on my ticket and government issued ID match?
  • Answer: YES

• Can I still use my original ticket if there is a schedule change?
  • Answer: YES

• In what time zone are the times listed on my itinerary?
  • Answer: All times listed are local to the departing city and the arrival city.

• What are the costs associated with changing a non-refundable ticket?
  • Answer: This can vary by airline. To inquire about your specific reservation made through GTI prior to May 3, 2007, please call (800) 641-2540. To process an exchange for a reservation made through GTI on or after May 3, 2007 for U.S. bookings, please call (877) 657-4874 or for Non-U.S. bookings, please call (800) 796-45630.

• What are Ticket Terms and Conditions?
  • Answer:
    NOTICE OF INCORPORATED TERMS OF CONTRACT
    Air transportation, whether it is domestic or international (including domestic portions of international journeys), are subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage. Other carriers on which you may be ticketed may have different conditions of carriage. International air transportation, including the carriers' liability, may also be governed by applicable tariffs on file with the U.S. and other governments and by the Warsaw Convention or the Montreal Convention. Incorporated terms may include, but are not restricted to:
    Rules and limits on liability for personal injury or death.
    Rules and limits on liability for delay.
    Rules and limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation charge.
    Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier.
    Rights of the air carrier to change terms of the contract.
    Rules on reconfirmation of reservations, check-in times, and refusal to carry.
    Rights of the carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate carriers or aircraft and rerouting.
    You can obtain additional information on items 1 through 7 above at any U.S. location where the transporting air carrier's tickets are sold.
    You have the right to inspect the full text of each transporting carrier's terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any U.S. location where the air carrier's tickets are sold.
    
    WARSAW AND MONTREAL NOTICES
    If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention or the Montreal Convention may be applicable and the applicable Convention governs and in most cases limits the liability of carriers for death or personal injury, delay, and in respect of loss of or damage to baggage. See also notices headed "Notice of Baggage Liability Limitations" and "Advice to International Passengers on Limitation of Liability".
    
    NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE
    s used in this contract "ticket" means the passenger ticket and baggage check, of which these conditions and the notices form part; "carriage" is equivalent to "transportation"; "carrier" means any air carrier that carries or undertakes to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage; "electronic ticket" means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document; and "SDR" means the Special Drawing Right as defined by the International Monetary Fund (as of April 2004, 1 SDR ~ $1.50). "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, and/or that Convention as amended at The Hague, 28th September 1955, and/or that Convention as amended at Montreal, 25th September 1975, and/or that Convention as amended at Montreal, 25th September 1975, whichever may be applicable. "Montreal Convention" means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28th May 1999.
    Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention or the Montreal Convention unless such carriage is not "international carriage" as defined by the applicable Convention.
    To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (I) provisions contained in this ticket, (II) applicable tariffs, (III) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier) except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
    Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
    A carrier issuing a ticket for carriage over the lines of another carrier does so only as its Agent.
    Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
    Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
    This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
    Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
    Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
    No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
    Presentation of a valid ticket entitles the passenger to transportation only between the points and via the routing designated thereon. Flight coupons will be honored only in the order in which they were issued.
    Tickets are not transferable to others.
    A reservation is subject to cancellation by the carrier if the passenger is not available for boarding at the loading gate at least 10 minutes prior to scheduled departure for flights between U.S. points or up to 30 minutes for all other travel.
    Failure to occupy reserved space may result in the carrier canceling continuing, connecting, or returning space reserved by the passenger.
    
    CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS
    NOTICE OF BAGGAGE LIABILITY LIMITATIONS
    Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For international travel (including domestic portions of international journeys) to which the Warsaw Convention applies the liability limit is approximately $9.07 per pound ($20 per kilogram) for checked baggage and $400 per passenger for unchecked baggage. For international travel (including domestic portions of international journeys) to which the Montreal Convention applies the liability limit is approximately $1500 (1000 SDR) per passenger for all baggage. For travel wholly between U.S. point's federal rules require any limit on an airline's baggage liability to be at least $2800 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.
    
    NOTICE--OVERBOOKING OF FLIGHTS
    Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or your travel agent.
    
    ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY
    Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers to whom the Warsaw Convention applies on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage and/or applicable tariffs provide that the liability of certain carriers for death of or personal injury to passengers is limited in most cases to proven damages not to exceed $75,000 per passenger, and that liability up to such limit shall not depend on negligence on the part of the carrier. The limit of liability of $75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of $58,000 exclusive of legal fees and costs. The names of carriers that are parties to such special contracts and/or applicable tariffs are available at all ticket offices of such carriers and may be examined on request. In addition, some carriers have adopted a limit of approximately $150,000 (100,000 SDR) per passenger, pursuant to the U.S.Department of Transportation Order 97-1-2 (10th January 1997). For such passengers traveling by a carrier not a party to such special contracts and/or applicable tariffs or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately $10,000 or $20,000.
    For such passengers to whom the Montreal Convention applies, the Convention provides that the liability of carriers for death or personal injury to passengers is approximately $150,000 (100,000 SDR) per passenger, and that liability up to such limit shall not depend on negligence on the part of the carrier. In addition, the liability of carriers for death or personal injury to passengers is unlimited if death or personal injury was due to the negligence or other wrongful act or omission of the carrier or its servants or agents. The Convention also provides that the liability of carriers for delay is limited in most cases to proven damages not to exceed $6,225 (4150 SDR) per passenger.
    Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention, special contracts of carriage and/or applicable tariffs, or the Montreal Convention. For further information please consult your airline or insurance company representative.
    
    RECONFIRMATION NOTICE
    Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.

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Hotel

• Can I cancel my hotel reservation online?
  • Answer: NO. Contact the GTI call center at (800) 715-4440 for assistance.

• What should I do if I an unable to use my hotel reservation due to a cancelled flight when I am within the penalty time for canceling?
  • Answer: Immediately contact the hotel and explain the situation, if they are unable to assist you contact the GTI call center at (800) 715-4440 for assistance.

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Packages

• Can I change my package reservation online?
  • Answer: No you would need to contact the GTI call center at (800) 715-4440 for assistance.

• This vacation will be my honeymoon. Should I book this trip under my married name or maiden name?
  • Answer: Depending on whether or not you can obtain a copy of your marriage certificate prior to departure, you may do one of two things: You may reserve your vacation in your maiden name and carry Proof of Citizenship that reflects your maiden name. Or you may reserve your vacation in your married name and carry Proof of Citizenship that shows your married name. Please note that if you carry several types of identification reflecting your married and maiden names, it is suggested that you also carry a copy of your marriage certificate to validate your name change.

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Cruises

• On a cruise, how early or late can I board the ship?
  • Answer: This depends on the itinerary, however the norm for early boarding is approximately 4 hours prior and the latest is 1 hour prior to sailing.

• What does "run of ship" mean?
  • Answer: This means that your stateroom could be anywhere on the ship. It could be from the lowest deck to the highest, inside or outside staterooms, front, back, or mid-ship. You will not receive your stateroom number until you arrive at the pier.

• When is my final cruise payment due?
  • Answer: Your final payment due date will be reflected on your invoice and confirmations. For your convenience, you may authorize us to automatically charge the final payment for your reservation on the date that it is due.

• Can I use multiple credit cards to pay for my cruise online?
  • Answer: The initial deposit must be made with one credit card. Subsequent payments including final can be made with other cards.

• This vacation will be my honeymoon. Should I book this trip under my married name or maiden name?
  • Answer: Depending on whether or not you can obtain a copy of your marriage certificate prior to departure, you may do one of two things: You may reserve your vacation in your maiden name and carry Proof of Citizenship that reflects your maiden name. Or you may reserve your vacation in your married name and carry Proof of Citizenship that shows your married name. Please note that if you carry several types of identification reflecting your married and maiden names, it is suggested that you also carry a copy of your marriage certificate to validate your name change.

• What are the benefits to purchasing trip insurance for my cruise?
  • Answer: We recommend the purchase of travel insurance, as some things cannot be anticipated. Travel protection will cover you if you have to cancel due to sickness, injury or death to you, a traveling companion, or family member. It will cover you should a medical emergency occur on your trip. It will cover you for baggage delay and travel delay. If you cancel your vacation for a covered reason, or incur medical expenses while on your trip, you would need to pay these fees in advance and then file a claim for reimbursement. If you have specific questions about our travel protection policy and its coverage, please contact Travel Guard at (866) 326-8188 and reference plan code 1710-A.

• How will I know when my cruise reservation is confirmed?
  • Answer: You will receive an email confirmation.

• What does category guarantee mean?
  • Answer: It means you are guaranteed that type of cabin and that your cabin number is not yet assigned.

• Can I add a person after making payment on a cruise?
  • Answer: No please contact the GTI call center at (800) 715-4440.

• Can I bring personal electrical appliances with me on a cruise?
  • Answer: Personal electrical appliances, such as electric razors or hair dryers, can be brought with you. Staterooms/cabins on most cruise lines are equipped with 110 volts AC and capable of handling all normal personal appliances. However, some personal appliances may require the use of an adapter.

• How do I pay for onboard purchases on a cruise?
  • Answer: You may charge most of your purchases on board. A personal account will be set up when you board and purchases will be billed automatically to your major credit card. If you do not have a credit card, you may use a cash deposit. The amount of this deposit varies from Cruise Company to Cruise Company and can vary from $100 per day to $100 per week.

• What are taxes and port charges on a cruise?
  • Answer: The port charges include taxes and fees assessed by governmental and other agencies, costs incident to entering and leaving ports. If you have purchased a flight ticket from a cruise line, taxes associated with the flight would also be included.

• I'm on a special diet. Can I get special meals on board on a cruise?
  • Answer: Low-sodium meals, kosher meals, and certain other diet-restricted meals will be available. Dietary requests should be made at the time of booking.

• What are my dining options on a cruise?
  • Answer: It depends on the cruise line and ship. Some have assigned dinner times and some offer freestyle dining. Please contact the GTI call center at (800) 715-4440 for more details.

• When taking a cruise, can I park at the pier? Answer: Parking is available at most major piers. The exact rates and style of lot vary.
  • What is the difference between an outside and an inside cabin? Answer: Inside cabins, those that do not provide an ocean view, are the least expensive way to cruise. Outside cabins typically have a porthole or a window. More lavish outside cabins may have private balconies.

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Cars

• Can I cancel or change a car reservation online?
  • Answer: Yes. Please be sure you review the cancellation policy prior to canceling.

• What credit or debit cards can I use for car rental reservations?
  • Answer: This can vary by Car Rental Company.

• Can I use corporate discount numbers or discount coupons to book a rental car?
  • Answer: Yes. Enter at time of booking.

• How and when will I receive a car rental confirmation from an online booking?
  • Answer: There is a confirmation page displayed when you complete your booking that you can print. In addition to this you will receive confirmation via email.

• Can I request special equipment on a rental car online?
  • Answer: Yes. There is a drop down menu for special equipment when booking a car rental online.

Still have questions? Click here to submit your question online.

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